This Privacy Policy is an important document governing the relationship between abn8 (referred to as "we", "us" or "the platform") and every registered user and visitor to this website (referred to as "member", "you" or "user"). This document has been prepared in line with abn8's responsibility as a responsible data controller under the international licensing framework we comply with.
abn8 recognises that members' trust is the foundation of our platform's operations. We are therefore committed to ensuring that every decision relating to the handling of personal data is made carefully, with members' interests and safety as the first priority.
01 Information Collected
During the registration process and use of the abn8 platform, we may collect various categories of personal information to ensure a safe and orderly service experience. This information is divided into two main categories:
Information You Provide Directly
When you register an account, make a deposit or contact our support team, the following information may be requested:
- Full name as shown on your identity card (MyKad) or relevant official document
- Date of birth for age verification purposes — abn8 only accepts members aged 21 and above
- An active email address and a valid Malaysian mobile phone number
- The account password you create (stored in encrypted form and cannot be viewed by any staff member)
- Payment method information such as your Touch 'n Go eWallet number, DuitNow details or bank account details for withdrawal processing
- Identity verification documents if required by our KYC (Know Your Customer) procedure
Information Collected Automatically
The abn8 platform also automatically collects certain technical data when you browse our website:
- IP address and general geographic location information (not precise GPS coordinates)
- Device type, operating system and browser version you are using
- Activity history on the platform including games played, bets placed and session duration
- Technical log data for the purpose of detecting and resolving technical issues
- Cookie-related information as described in Section 4 below
02 Purpose of Data Use
The personal information we collect is used solely for legitimate and transparent purposes. abn8 does not use your data beyond the scope stated below:
- Processing new account registrations and member identity verification in accordance with established KYC standards
- Processing deposits and withdrawals securely through available payment methods
- Providing responsive customer support via live chat and email in Bahasa Melayu and English
- Detecting and preventing fraud, money laundering and platform abuse
- Fulfilling legal and regulatory compliance obligations under the international licensing we hold
- Sending account-related notifications, transaction updates and important service announcements
- Sending promotional communications related to bonuses, cashback and current offers — only to members who have given their consent
- Improving user experience and platform features based on collected usage data
03 Information Sharing
abn8 takes a careful and limited approach to sharing members' personal information. We do not sell or hand over your data to third parties for independent commercial purposes. However, data sharing may occur in certain legitimate situations:
Third-Party Service Providers
abn8 works with technical service providers that assist in the operation of our platform, including payment service providers, game software providers and cloud infrastructure providers. All these providers are bound by strict confidentiality agreements and may only use your data for agreed purposes.
Legal Requirements
We may be required to disclose members' personal information to competent authorities where there is a valid court order, a relevant legal investigation or regulatory compliance requirements that are binding on us.
Fraud Investigations
In cases involving suspected fraud, money laundering or criminal activity, abn8 reserves the right to share relevant information with authorities conducting an official investigation.
04 Cookies and Tracking Technologies
The abn8 website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions properly.
Types of Cookies Used
- Session cookies: Required to maintain your login session while using the platform. These cookies are deleted automatically when you close your browser.
- Preference cookies: Store your chosen settings such as display language and display format to make future use easier.
- Analytical cookies: Help us understand how members use the platform so we can make ongoing improvements.
- Security cookies: Used to detect and prevent suspicious activity and protect your account from unauthorised access.
You can control or block cookies through your browser settings. Please note that blocking certain cookies may affect the full functionality of the abn8 platform.
05 Data Security
Protecting members' personal information from unauthorised access, loss or destruction is among abn8's highest priorities. We implement a range of comprehensive technical and organisational security measures:
- 256-bit SSL encryption for all data transmitted between your device and our servers
- Role-based access control systems that ensure only authorised staff can access sensitive data
- Regular security audits by independent parties to identify and address system vulnerabilities
- Use of firewalls and intrusion detection systems that are continuously monitored
- Established incident response procedures in the event of any data breach
- Data security awareness training provided regularly to all abn8 staff
While we implement robust security measures, no system can guarantee absolute security one hundred percent of the time. We therefore encourage members to also take personal precautions such as using strong passwords and not sharing account information with others.
06 Member Rights
As an abn8 member, you have the following rights regarding the personal information we hold:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction promptly.
- Right to erasure: In certain circumstances, you may request that we delete your personal information — subject to our data retention obligations under legal requirements.
- Right to restrict processing: You may request that we limit how we process your information in certain circumstances.
- Right to withdraw consent: You may withdraw your consent to marketing communications at any time without affecting your access to the platform's core services.
To submit any request relating to the rights above, please contact the abn8 support team via 24/7 live chat or email. We will process your request within a reasonable timeframe once your identity has been verified.
07 Data Retention
abn8 will retain your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may retain certain data for periods set by legal and regulatory compliance requirements, including:
- Financial transaction records are retained for the period specified under our international licensing requirements
- KYC compliance and identity verification data is retained in accordance with anti-money laundering requirements
- Communication logs with the support team may be retained for quality assurance and dispute resolution purposes
Once the specified retention period has ended, your data will be deleted or anonymised in a secure and irreversible manner.
08 Privacy Policy Changes
abn8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes made will go through the following process:
- The updated policy will be published on this page with the new effective date clearly noted
- For changes considered material or significant, a notification will be sent to members via their registered email
- Continued use of the abn8 platform after the updated policy's effective date will be considered acceptance of those changes
We encourage you to review this page periodically to ensure you remain informed of the latest terms governing the privacy of your personal information on the abn8 platform.
09 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the abn8 Data Privacy Officer through the following channels:
Our team will acknowledge receipt of your request and provide a response within a reasonable timeframe. For requests involving data access or deletion, identity verification may be required before we can process your request.